Lapak99 Privacy Policy – How We Protect the Personal Data of Malaysian Players

Lapak99 collects personal information from you in several ways — directly from you during registration and platform use, automatically when you browse lapak99.run, and in certain circumstances from reputable third parties for identity verification purposes.

Information you provide directly to lapak99:

• Registration information: Full name as shown on your MyKad, an active Malaysian mobile number, email address, and the password you choose when opening your lapak99 account.
• Identity verification (KYC) information: MyKad or passport number, a selfie for biometric verification, and current residential address — collected when required for withdrawals above certain thresholds or for security reasons.
• Payment information: Details related to your payment methods, such as your Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow account numbers, or FPX details for Maybank2u and CIMB Clicks. Lapak99 does not store credit or debit card numbers directly.
• Communications with lapak99: The contents of any Live Chat session, emails to support@lapak99.run, or interactions via lapak99's official Telegram channel are retained for support reference and service improvement purposes.

Information automatically collected by the lapak99 system:

• IP address and general location based on IP (not precise GPS location).
• The device type, operating system, and browser version you use to access lapak99.
• Pages visited within the lapak99 platform, time spent on each page, and your navigation sequence.
• Full betting and gaming history — every bet placed, game played, odds accepted and outcome recorded.

Lapak99 uses collected personal data solely for legitimate purposes directly related to delivering platform services to you. We do not use your data for any purpose not stated in this policy without obtaining your additional consent.

The primary purposes for which lapak99 uses personal data are as follows:

• Account management: Opening, verifying, and maintaining your lapak99 account, including processing logins, resetting passwords, and managing account settings.
• Transaction processing: Processes deposits via Malaysian e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) and FPX, and handles withdrawal of winnings to your registered payment method.
• Identity verification and fraud prevention: Verifying that each member is a unique individual and meets the minimum age requirement of 21 years. Detecting and preventing fraud, money laundering, and misuse of the lapak99 platform.
• Customer support: Responding to enquiries, resolving complaints and providing technical assistance to lapak99 members via Live Chat, email and Telegram.
• Service communications: Sending important account-related notifications such as transaction confirmations, security alerts, terms updates, and lapak99 platform maintenance notices.
• Platform improvement: Analysing usage patterns on an aggregate (non-personal) basis to understand which lapak99 features are most popular and identify areas that need improvement.
• Responsible gaming: Monitoring gameplay patterns to identify members who may need responsible gaming support, in line with lapak99's commitment to player well-being.

Lapak99 does not sell or rent your personal information to any third party. However, in limited and specific circumstances, lapak99 may need to share certain data with the following parties to keep our services running smoothly:

• Payment service providers: To process deposit and withdrawal transactions, lapak99 is required to share the necessary information with payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX-participating banks (Maybank2u, CIMB Clicks). This information is limited strictly to what is needed to complete the relevant transaction.
• Technology service providers: lapak99 relies on trusted third-party cloud service providers and technical infrastructure vendors to host its platform. These providers are bound by strict confidentiality agreements and are only permitted to use data for purposes specified by lapak99.
• Identity verification services: For the KYC process, lapak99 may engage licensed third-party identity verification services. Data shared is limited strictly to the information required for verification purposes.
• Legal authorities: lapak99 will disclose personal information to law enforcement authorities or regulators if required to do so under applicable Malaysian law or by a valid court order.

Lapak99 continuously invests in security infrastructure to ensure your personal data is always protected against both internal and external threats. The following are the key security layers we maintain:

• Encryption in transit: All communications between your device and lapak99's servers are protected by TLS 1.3 with regularly renewed 256-bit SSL certificates.
• Storage encryption: Sensitive data stored in lapak99's databases — including identity and financial information — is encrypted at rest using industry-recognised encryption algorithms.
• Two-factor authentication (2FA): Lapak99 supports and encourages the use of two-factor authentication for all accounts. SMS and email verification are available to protect your account login from unauthorised access.
• Role-based access control: lapak99 employees may only access data relevant to their specific role. Access to sensitive financial data or member identity information is restricted to authorised personnel who have undergone background checks.
• Continuous monitoring: lapak99's automated security systems monitor all platform activity around the clock to detect unauthorised access attempts, cyberattacks, and suspicious usage patterns.
• Regular security audits: lapak99 conducts regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.

While lapak99 takes all reasonable steps to protect your data, no digital system can be guaranteed completely secure against every threat. You also play an important role in keeping your lapak99 account safe — always use a strong password, never share your login credentials, and enable two-factor authentication.

Lapak99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you browse lapak99.run.

Lapak99 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the lapak99 platform to function properly. This includes session cookies that maintain your login state and security cookies that prevent cross-site request forgery (CSRF). These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as your chosen odds format (decimal, Malay, or American), display language, and other display settings, allowing lapak99 to provide a more personalised experience.
• Analytics Cookies: lapak99 uses internal analytics to understand how members use the platform — which pages are visited most, which features are most popular, and where users may encounter difficulties. This data is used in aggregate and not to identify any individual.

You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect how lapak99 functions — for example, you may not be able to stay logged in or save your account preferences.

As a lapak99 member and an individual protected under Malaysian privacy law, you have the following rights regarding the personal information we hold about you:

• Right to access: You may request a copy of all personal information lapak99 holds about you. This request will be processed within 14 working days.
• Right to rectification: If any information lapak99 holds about you is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly through your lapak99 account settings.
• Right to erasure: You may request the deletion of your personal data from lapak99's systems. Please note that lapak99 may be required to retain certain records for a period mandated by law — particularly financial and transaction records — even after a deletion request is received.
• Right to restrict processing: You can request that lapak99 restrict how your data is used in certain situations — for example, while the accuracy of that data is being reviewed following an objection.
• Right to withdraw consent: For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting your core lapak99 services.

To submit any of the data rights requests above, contact the lapak99 support team via 24/7 Live Chat or email at support@lapak99.run. lapak99 is committed to responding to all data rights requests within a reasonable timeframe and no later than the period required by law.

Lapak99 does not retain your personal data longer than necessary. Retention periods are determined based on operational needs, legal requirements, and the original purpose for which the data was collected.

• Active account information: For as long as your lapak99 account remains active, basic profile information is retained to keep the platform functioning properly for you.
• Transaction and financial records: Retained for a minimum of seven years from the date of the transaction, in compliance with applicable Malaysian financial regulatory requirements.
• Betting and game history: Retained for a minimum of three years for complaint resolution, customer support, and lapak99's internal audit purposes.
• Security and access logs: Retained on a rolling 90-day basis for security threat detection and incident investigation purposes.
• Customer support communications: Live Chat session logs and emails are retained for one year for reference by the lapak99 support team when handling any follow-up matters.

Once a retention period expires or upon receipt of a valid deletion request from you, lapak99 will delete or anonymise the relevant data in a secure manner. Anonymised data cannot be re-linked to any individual and may be used for lapak99's internal statistical or research purposes without a time limit.

Lapak99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. The "Updated" date at the top of this page indicates when this Privacy Policy was last modified.

For significant changes to the lapak99 Privacy Policy — particularly those affecting how we use or share your personal data — lapak99 will provide reasonable advance notice. This notice may be given via:

• An email to the address registered to your lapak99 account.
• Prominent in-platform notifications on lapak99 when you log in.
• A notice on the lapak99.run homepage.

Your continued use of the lapak99 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy. If you do not agree with any of the changes, you have the right to close your lapak99 account and request data deletion in accordance with the procedure set out in Section 6 above.

If you have any questions, concerns, or complaints about how lapak99 handles your personal data, we strongly encourage you to reach out to us directly. Lapak99 is committed to addressing all privacy matters seriously and promptly.

• Live Chat: The fastest way to reach us — available 24 hours a day, 7 days a week, directly within the lapak99 platform with agents who speak Bahasa Melayu.
• Email: support@lapak99.run — for more detailed privacy enquiries or those requiring written documentation.
• Telegram: The official lapak99 Telegram channel for general enquiries and quick support.

Lapak99 will respond to all privacy-related enquiries within 48 working hours. For more complex data rights requests such as full data access or deletion requests, the process may take up to 14 working days. lapak99 will keep you informed of your request's progress within that timeframe.

This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy lapak99, which forms the overall contractual framework between you and lapak99. For frequently asked questions about the lapak99 platform, visit the FAQ us.